Home > CRM software, CRM strategy > SaaS Application’s – Much Better, Much More Secure and a whole lot More Dependable

SaaS Application’s – Much Better, Much More Secure and a whole lot More Dependable


A critic of SaaS application based CRM software always has an argument stating these systems to be less secured and less dependable than their On-premise counterparts, reason which they usually give is that “One has no direct control over it and the connections are not as secure as needed by critical enterprise level business intelligence solutions.”

What these people do not understand is that SaaS vendor’s providing internet based services usually provide these services based on a safe and secure platform, like Google, for example which uses the most advanced security features to protect data on its network, the data is encrypted using UTF-8 encryption while it is in transit (Emails,chat,etc..) for more security  features please visit :-  http://www.google.com/apps/intl/en/business/infrastructure_security.html

On the other hand – SaaS companies provide professional services to a large clientèle, and usually  store client’s business information, in a safe and secure server with an trusted outsourced security firm, where these agencies monitor the data on daily basis and also provide daily/ regular backups for the same, these professionals use the most high-tech and advanced technology to make sure that the data integrity and security is maintained.

Taking regular backups of data and maintaining the security is a difficult and tedious task, which usually requires a team of IT professionals working on it, with SaaS based software these problems can be eliminated as the vendor takes care of it from his end, further regular updates and various security patches are also installed by the vendor, this ensures smooth, safe and worry free experience for the user.

Talking about the availability of features on a SaaS based application; all the mainstream products come loaded with almost all the features and business intelligence tools available on a conventional On-Premise model, Besides it is easier to add different applications as per the need arise, tweaking  and updating current functions is also a piece of cake with SaaS based technology.

Another advantage SaaS based systems have is ease of access, SaaS software’s are On- Demand which means that they are accessed via the internet, all the end user needs is a computer with internet access and he can comfortably work from anywhere in the world, hence it becomes easier to collaborate and share information across organization, eliminating the need to install a specific on premise software to work on.

Obviously all new technologies have some ups and downs or trial time attached to it, but SaaS technology over the years has matured, and as the testing times still continue, it can now be safely declared as a tried and tested model,

If you still have doubts about the advantages of SaaS based technology, here are some facts, most of the fortune 500 companies are already using SaaS applications to run their day-to-day business, in my opinion, an SaaS model has all the required features and advantages to become the Ideal technology for the future.

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DISCLAIMER: – IDEAL CRM, blog post is a personal collection of  Research Oriented information, Focusing  on CRM and Customer-Centric Web strategies, comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent views of  coAction.com ,Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes. This Content may not be used for any other purposes, in any other formats or media. The content on blog is provided on “as-is” basis, coAction.com shall not be liable for any damages whatsoever arising out of the content or the use of this blog.

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  1. October 4, 2010 at 12:33 PM

    Better reasons not to have SaaS are the difficulties in removing your data; and the limitations of your customizations.

    Companies may want to use their own data for analysis, dashboards, etc. and can’t directly access the database provided by a SaaS system. They may also want to swich systems, and SaaS providers have historically been difficult to deal with when leaving.

    As for customizations, since you are on a shared one-system-fits-all product, flexibility can be a problem. You don’t have the full range of possible changes to the software that you would if you owned the whole thing. While SaaS is getting better, and some customization is possible, they have a way to go yet before being as good as the big players.

  2. October 5, 2010 at 5:43 AM

    @tboehm30: Nice observations. While I agree to the fact that security is one of the top concerns of CIOs when it comes to SaaS implementations, I feel that this perception it is rapidly changing. Apart from vendor negotiation issues, technology is absolutely secured and a lot of large companies are already moving to SaaS environments. With time, this issue will cease to exist.

    About your comment on Customization, I think it is far easier to quickly customize various aspects of the application using some features like coApps which allows you to instantly build database applications. When it comes to large customization, vendors are more than willing to offer those services to the customers in the manner it is provided by On-Site vendors.

    Lastly, when it comes to data analytics, I feel SaaS models are far superior due to its intuitive GUI and ability to export data in various formats for advanced analytics.

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