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Measuring CRM ROI

A detailed research measuring the Return on Investments upon implementing CRM (Customer Relationship Management)

What is ROI:-

ROI

Measuring ROI with CRM

Note: This post is being updated. Please revisit for the complete post.

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Is Social CRM important?

Today there is a mixed view from experts on Social CRM. Some say it is important and some feel it is not that important.

Our discussion
http://www.linkedin.com/groups/Is-Social-CRM-important-can-43621.S.49020861

Categories: Uncategorized

An Ideal CRM representation

March 29, 2011 1 comment

Categories: Uncategorized

List of common customer relationship errors by companies

We are trying to research the list of common customer relationship errors committed by companies where by they loose their customers.

We are holding our discussion over the following places
http://www.linkedin.com/groups/List-common-customer-relationship-errors-43621.S.48574733

Categories: CRM Discussions

Gartner Customer Relationship Management Summit 2011 – Highlights

DISCLAIMER: – IDEAL CRM, blog post is a personal collection of  Research Oriented information, Focusing  on CRM and Customer-Centric Web strategies, comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent views of  coAction.com ,Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes. This Content may not be used for any other purposes, in any other formats or media. The content on blog is provided on “as-is” basis, coAction.com shall not be liable for any damages whatsoever arising out of the content or the use of this blog.

CRM in 2011?

January 3, 2011 1 comment

Was wondering what would CRM in 2011 look like.

CRM on Mobile

I’ve been reading this over and over now. There are lot of people who think CRM by the end of 2011 will be over mobile phones and most other online-offline softwares will be gradually available over mobile platform too.

CRM privacy guidelines and policies could be introduced

Privacy concerns

With the advent of online collaboration utilities, social media platform, and other tools most organization would have personal information of individuals and there could be lot of privacy related issues coming up. To counter the same, governing bodies would come up with stringent guidelines and policies to counter problems aroused thereby.

Important events for CRM trend followers

Upcoming CRM Event’s |Forum’s|Workshop’s

CRM Predictions for 2011

DISCLAIMER: – IDEAL CRM, blog post is a personal collection of  Research Oriented information, Focusing  on CRM and Customer-Centric Web strategies, comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent views of  coAction.com ,Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes. This Content may not be used for any other purposes, in any other formats or media. The content on blog is provided on “as-is” basis, coAction.com shall not be liable for any damages whatsoever arising out of the content or the use of this blog.

Ideal crm can now be contacted via Google Groups, Yahoo Groups

December 21, 2010 Leave a comment

We have just finished creating a blog archive for IdealCRM at Google Groups, Yahoo Groups. The purpose of creating these at different places is to maximize participation.