CRM Market Share

  • CRM Software Market Share Leaders (2007) – Shawn Hannon
    http://www.crmsoftware360.com/crm-market-share.htm
    Writer Shawn Hannon takes a look at CRM Software Market, with Inputs from Gartner’s on 2006-07 revenue analysis figures, of  The Big 5 CRM vendors as compared to other smaller vendors and the total industry strength, comprehensive analysis of  CRM industry with comparison of  industry revenue and  measuring growth in CRM market (2006-07).
  • Gartner: CRM Market to Grow 14 Percent in 2008 – 24/4/2008- Chris Kanaracus,
    http://www.pcworld.com/businesscenter/article/145016/gartner_crm_market_to_grow_14_percent_in_2008.html
    Prediction is based on preliminary sales figures for 2007, Growth is being driven by SAAS product sales, which took an estimated 14 percent of the market in 2007, with rising demand for CRM technology in emerging markets, reasons why Big CRM vendors investing heavily in acquiring smaller lesser known vendor to add to their portfolio.

  • Gartner Says Worldwide CRM Market Grew 12.5 Percent in 2008 – STAMFORD, Conn., 15/7/2009
    http://www.gartner.com/it/page.jsp?id=1074615
    This release by Gartner, looks at how Despite financial market volatility, the worldwide CRM market enjoyed its fifth consecutive year of double-digit growth, with statistics on Worldwide Vendor Revenue Estimates for Total CRM Software, it easily explains how Western economies, emerging markets are growing rapidly using aid of CRM technology.
  • SAP Could Lose More Share in the CRM Software Market – June 14th, 2010 – Trefis Team
    https://www.trefis.com/company?article=13105#
    a look at how current CRM market leader SAP, could lose its edge to rivals Microsoft, Oracle, & Salesforce.com, giving proper explanations to this prediction and a note of factors  that might affect SAP’s current position, with rivals making l acquisition’s in the segment.

_____________________________________________________________________________

DISCLAIMER: – IDEAL CRM, blog post is a personal collection of  Research Oriented information, Focusing  on CRM and Customer-Centric Web strategies, comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent views of  coAction.com ,Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes. This Content may not be used for any other purposes, in any other formats or media. The content on blog is provided on “as-is” basis, coAction.com shall not be liable for any damages whatsoever arising out of the content or the use of this blog.


Advertisements
Categories: Uncategorized

CRM Group Page – Live Chat on Facebook

Over the last couple of months coAction’s marketing team has been on a quest, a quest to create, gather and share a comprehensive and exhaustive knowledge base on our favourite topic – Customer Relationship Management (CRM).
The latest addition in our initiatives to satiate this thirst, is the brain child of Mr. Ganesh J Acharya – SEO Head at coAction.com, the thought being to utilize the newly introduced private network’s feature on Facebook.com, to create a platform for sharing resources and knowledge online,
it also allows a real-time conference chat environment helping members to freely express their views and share knowledge.
Following is a link to our Facebook page, please feel free to Join.
http://www.facebook.com/home.php?sk=group_158993397481935&ap=1

 

you can contact us on – customer.relationship.management@groups.facebook.com

_________________________________________________________________________________________________

DISCLAIMER: – IDEAL CRM, blog post is a personal collection of  Research Oriented information, Focusing  on CRM and Customer-Centric Web strategies, comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent views of  coAction.com ,Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes. This Content may not be used for any other purposes, in any other formats or media. The content on blog is provided on “as-is” basis, coAction.com shall not be liable for any damages whatsoever arising out of the content or the use of this blog.

Categories: Uncategorized

CRM -Usage Statistic’s

January 18, 2011 2 comments

Here are some interesting links to CRM usage statistic’s:-

CRM Outsourcing Industry Statistics

We are still updating this page with more useful links, please come back later for more update’s.

Categories: Uncategorized

Top Trends – CRM 2010 Overview

Useful Information Resources :-

Blogs:-

Videos:-

CRM  Events|Webinars:-


__________________________________________________________________________________________________

DISCLAIMER: – IDEAL CRM, blog post is a personal collection of  Research Oriented information, Focusing  on CRM and Customer-Centric Web strategies, comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent views of  coAction.com ,Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes. This Content may not be used for any other purposes, in any other formats or media. The content on blog is provided on “as-is” basis, coAction.com shall not be liable for any damages whatsoever arising out of the content or the use of this blog.

CRM in 2011?

January 3, 2011 1 comment

Was wondering what would CRM in 2011 look like.

CRM on Mobile

I’ve been reading this over and over now. There are lot of people who think CRM by the end of 2011 will be over mobile phones and most other online-offline softwares will be gradually available over mobile platform too.

CRM privacy guidelines and policies could be introduced

Privacy concerns

With the advent of online collaboration utilities, social media platform, and other tools most organization would have personal information of individuals and there could be lot of privacy related issues coming up. To counter the same, governing bodies would come up with stringent guidelines and policies to counter problems aroused thereby.

Important events for CRM trend followers

Upcoming CRM Event’s |Forum’s|Workshop’s

CRM Predictions for 2011

DISCLAIMER: – IDEAL CRM, blog post is a personal collection of  Research Oriented information, Focusing  on CRM and Customer-Centric Web strategies, comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent views of  coAction.com ,Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes. This Content may not be used for any other purposes, in any other formats or media. The content on blog is provided on “as-is” basis, coAction.com shall not be liable for any damages whatsoever arising out of the content or the use of this blog.

Ideal crm can now be contacted via Google Groups, Yahoo Groups

December 21, 2010 Leave a comment

We have just finished creating a blog archive for IdealCRM at Google Groups, Yahoo Groups. The purpose of creating these at different places is to maximize participation.

Is customer relationship management enough?

December 20, 2010 1 comment

Often we need to contact customers, vendors, ex-employees, employees and other related set of people to keep a business running. Often the point of contact available for all of them is the contact number available with the CRM team and this creates situations those and uneasy to handle at times. The lack of co-ordination between different departments can often lead to unexpected situations.

Categories: CRM, CRM Discussions